Updated 29 March 2020
To all of our patients,
We hope you and your family are doing well at this time.
The last few weeks have been challenging for us all. We wanted to let you know that our team have been agonising over what is the best decision for our patients, for our team and for our business.
In line with advice from the Department of Health, our clinics will remain OPEN for the time being but this may change in the future and we will keep you informed of any changes.
Osteopaths are primary contact practitioners and are considered an ‘essential service’ where we can help support people experiencing musculoskeletal pain and help keep patients away from hospital emergency departments and GP clinics who are being overwhelmed at the moment.
We want you to know that we are taking the threat of COVID-19 seriously and for that reason we are making some changes.
This virus is highly contagious so we want to minimise the risk to you and your families as much as possible when visiting our clinics.
We have added a few screening criteria that we need you to follow to keep you, our patients and our team of osteopaths as safe as possible!
The following criteria need to be met prior to you attending your appointment:
NO fever / temperature
NO sore throat / cough
NO shortness of breath or difficulty breathing
NO overseas travel in the last 14 days
NO contact with anyone who has tested positive
NO contact with anyone who has flu like symptoms
You are following strict personal hygiene rules eg regular hand washing
Please use hand sanitiser or soap & water at the beginning and end of your consultation
Our consultations will be limited to 2 persons
We ask that you wait in your car or outside our main entrance to be called for your appointment
Please make sure that you are following the social distancing rules and self-isolation policies
NOTE: If you are unable to meet all of the above criteria please get in contact with us so we can reschedule your appointment or help answer any of your questions.
We have been doing everything possible in our clinics to reduce the risk of transmission and to help this further as from Monday 30 March we will only have a maximum of two osteopaths working per shift so we can keep our social distancing from each other.
We are also asking patients to pay for their appointment upon arrival to minimise any need to wait in our reception areas. Tap and Go is the best and safest option when paying.
We are also working on bringing Telehealth (video consultations) and other exciting health options to this space so we can help keep your health goals on track.
All of our products are still available, and we will send them out to you, so don’t hesitate to call if you need any fisiocrem, maglife oil, magnesium tablets, tissue salts, heat patches, archie’s flip flops or therapeutic pillows.
Call our clinic on 03 5154 7750
Bringing you our best in osteopathic healthcare,
Dr Belinda Coulton and the team at EGOC
Special Offer for new patients when you book your initial osteopathic consultation
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